I was reading a recent issue of Forbes (Forbes Inc. Google Finance Info.) and was inspired to create this entry because of an advertising insert in the magazine for a company called Charles Tyrwhitt which is an international company that sells formal dress clothes.
The insert starts off with a letter from the founder of the company to potential customers. It states in part, "For me, the recipe for success in mail order is a huge portion of modern-day service with a large dollop of good old-fashioned values. You should always speak to a person, not a machine and that person should bend over backwards - Olga Korbut style - to give you great service, products, and choice."
Are you impressed after reading that? I was so I researched more and learned of introductory discounts, an unconditional guarantee period, and an e-mail address on the company's website that goes directly to the founder!
Do your Purchasing Department vendors promise you and provide this level of service to you? They darn well should. In all the years I've worked in Purchasing, I can think of less than a handful that equaled this kind of commitment to keeping us and our end users happy. (Most vendors were barely mediocre while a few were downright terrible.)
I think Charles Tyrwhitt deserves recognition for its commitment to providing customer service. I hope that we can all find vendors in the various commodities that we manage that will be as interested in our satisfaction as this company is interested in that of their customers.
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